NativeWay(Pvt) Ltd is one of Sri Lanka’s most trusted leaders in comprehensive integrated engineering
solutions. NativeWay is embarking on an aggressive strategy of expansion in order to better serve a diverse
spectrum of esteemed clientele built up over the past seven decades. Clientele includes respected leaders in
construction, health, hospitality, apparels, and textiles sectors. NativeWay is an ISO 9001 certified company
registered as an EM1 contractor for Diesel Generators and MVAC with Sri Lanka Construction Industry
Development Authority (CIDA).
MANAGER – CUSTOMER SUPPORT SERVICE
Location: Sapugaskanda
NativeWay (Pvt) Ltd is one of Sri Lanka’s most trusted leaders in comprehensive integrated engineering
solutions. With a proud legacy spanning over seven decades, NativeWay serves a distinguished clientele across
the construction, healthcare, hospitality, apparel, and textile sectors. We are an ISO 9001 certified company and
an EM1 contractor registered with the Sri Lanka Construction Industry Development Authority (CIDA) for
Diesel Generators and MVAC.
As part of our continued expansion, we are seeking a dynamic and results-oriented professional to join our team
as a Manager – Customer Support Service at our Sapugaskanda location.
Key Responsibilities
• Lead and manage the Customer Support Service Division, ensuring the smooth delivery of after-sales
support and service operations.
• Drive team performance to achieve individual and departmental service revenue and profitability targets.
• Develop and implement strategic service plans to enhance customer satisfaction and service efficiency.
• Monitor and ensure achievement of KPIs, service quality standards, and compliance with manufacturer
guidelines.
• Foster continuous improvement initiatives for service processes and facility development.
• Mentor and guide a team of engineers and support staff to build a high-performing service culture.
• Build strong relationships with clients, resolve escalated service issues, and ensure high customer
retention.
Candidate Profile
• Below 45 years of age.
• Bachelor’s Degree or Diploma in Mechanical or Electrical Engineering.
• Minimum 4–6 years of experience in after-sales service management, preferably in the Diesel Power
Generator or similar industry.
• Proven leadership and team management skills.
• Strong analytical, communication, and interpersonal skills.
• Proficiency in Microsoft Excel and other relevant software tools.
• Fluency in Sinhala and English.
What We Offer
• A career-enhancing opportunity in a reputed engineering organization.
• Competitive remuneration package commensurate with qualifications and experience.
• Exposure to a supportive and professional work environment with avenues for continuous development.
If you meet the above criteria, please send in your CV with contact details and names of two non-related
referees within 7 working days of this advertisement. Kindly mention the position applied for in the subject
line of the email.