Customer Support Service Engineer/ Advisor

Colombo 10, Sri Lanka

NativeWay(Pvt) Ltd is one of Sri Lanka’s most trusted leaders in comprehensive integrated engineering solutions. NativeWay is embarking on an aggressive strategy of expansion in order to better serve a diverse spectrum of esteemed clientele built up over the past seven decades. Clientele includes respected leaders in construction, health, hospitality, apparels, and textiles sectors. NativeWay is an ISO 9001 certified company registered as an EM1 contractor for Diesel Generators and MVAC with Sri Lanka Construction Industry Development Authority (CIDA).

 CUSTOMER SUPPORT SERVICE ENGINEER/ ADVISOR

Customer Support Service Engineer/Advisor will be responsible and expected to implement promotional and brand building activities in alignment with predetermined strategies in order to drive the financial and non-financial objectives of After Sales Service Unit.

Responsibilities

·         Ensure smooth After Sales Service Operation towards the customer support.

·         Achieve the assigned Service individual budget.

·         Achieve assigned financial targets.

·         Development and Management of resources.

·         Maintain the assigned KPIs (Key Performance Indicators).

·         Maintain Manufacturers guidelines and standards.

·         Plan and implement continued facility development and improvement processes.

 Requirement

·         Age below 45 year.

·         Bachelors /Diploma in Mechanical or Electrical Engineering.

·         At least 02-03 years of work experience in a Diesel Power Generator or similar operation.

·         Excellent communication skills in English and Sinhala

·         Proficient with Microsoft excel.

·         Experience in Maintenance repair and service of after sales service industry.

The chosen applicant will be exposed to an environment conducive to career development. An attractive remuneration package with other fringe benefits in keeping with ability and experience will be offered.