CUSTOMER SUPPORT SERVICE ENGINEER/ ADVISOR
Customer Support Service Engineer/ Advisor will be responsible and expected to implement promotional and brand building activities in alignment with predetermined strategies in order to drive the financial and non- financial objectives of After Sales Service Unit. We are currently looking to recruit four (04) candidates for this position as part of our expanding team.
Branch Locations - Sapugaskanda, Anuradhapura, Matara, Kandy (4 Vacancies)
Responsibilities
· Ensure smooth After Sales Service operations and maintain a high standard of customer support.
· Achieve assigned individual service budget and overall financial targets.
· Prepare cost estimations, quotations, and technical proposals aligned with client requirements and project scope.
· Conduct site visits to assess service requirements, provide technical evaluations, and ensure effective solution delivery.
· Lead the development and effective management of service resources to support operational efficiency.
· Monitor and maintain assigned KPIs (Key Performance Indicators) to ensure optimal service performance.
· Adhere to manufacturers' guidelines and standards to ensure quality and compliance.
· Plan and implement ongoing facility development and continuous improvement initiatives.
Requirement
· Age below 40 years.
· Bachelors /Diploma in Mechanical or Electrical Engineering.
· At least 02 - 03 years of work experience in a Diesel Power Generator or similar operation.
· Excellent communication skills in English and Sinhala.
· Proficient with Microsoft excel.
· Experience in Maintenance repair and service of after sales service industry.
The chosen applicant will be exposed to an environment conducive to career development. An attractive remuneration package with other fringe benefits in keeping with ability and experience will be offered.
Interested candidates should forward their CV’s with contact numbers & names of two non-related referees within 7 working days of this advertisement with the position applied stated in the subject line of the email.